Service Strategy

Kris Oldland reflects on the journey Konica Minolta have taken to developing remote-as-a-default approach to service using their own tool...

The Impact of the Pandemic on Digital Transformation In the next in our series of comparative analyses across a global...

Think Tank Session: Why Customer Success Matters By pro-actively eliminating potential customer problems and pro-actively fixing those that arise, customer success...

Comparative Analysis: General perception of maturity of customer-centric driven technologies amongst field service companies In the next in our series...

As the way service is delivered continues to evolve, particularly with remote connectivity and predictive maintenance becoming increasingly more commonplace,...

Tools Used That Can Drive Improvements in Customer Satisfaction In the next in our series of comparative analyses across a...

Everyone is in accord that whatever the ‘new normal’ we will find ourselves in as we move out of the...

Given the challenges in both implementing and selling servitization based strategies (both internally and externally), why is there such durable...

One of the big trends within the field service sector is the move towards adopting an advanced services or outcome-based service approach. However,...