Service Strategy
Selling Service: Inside Philips’ Unconventional Team Structure
Aquant recently spoke with Peter Lee, Senior Manager of Service Sales and Marketing at Philips about on the most effective...
OverIT names Monica Simeone as Chief Philanthropy Officer
OverIT, a leading Field Service Management software provider, has announced the appointment of Monica Simeone as its new Chief Philanthropy...
Four Service Scenarios: #4 the outcome-centric scenario
We discuss what an outcome-centric service scenario, one of four that Gartner outlines as dominant in field service, actually looks...
Achieving Work-Life Balance in the Fast-Paced Service Industry: Practical Lessons for Leaders
Aquant recently spoke with Lacey Gigante, Director of Post-Market Surveillance at Integra Life Sciences about how to achieve work-life balance...
Four Service Scenarios: #3 the knowledge-centric scenario
We discuss what an knowledge-centric service scenario, one of four that Gartner outlines as dominant in field service, actually looks...
Four Service Scenarios: #2 the appointment-centric scenario
We discuss what an appointment-centric service scenario, one of four that Gartner outlines as dominant in field service, actually looks...
Skills shortage and recession fears put a halt on digital projects
New research from Studio Graphene has revealed that more than half of UK business leaders believe their companies’ digital platforms...
Four Service Scenarios: #1 The Equipment-Centric Scenario
We discuss what an equipment-centric service scenario, one of four that Gartner outlines as dominant in field service, actually looks...
Making sure your technicians have the right part, at the right place, at the right time, every time
Michael Israel, Head of Field Service Evangelism at Zuper, discusses how to make sure that your technicians have the right...
ThinkTank Debrief: The New Skillsets of Smart Field Technicians
ServiceMax's Mark Wilding Outlines Discussions He Had At Field Service Symposium About The Changing Requirements We Need From Our Field...
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