Digital Transformation
Content that is about digital transformation in the field service industry
Generative AI – The Key to Operational Excellence
Generative AI - The Key to Operational Excellence In this series of articles that are serialized from an exclusive new...
eConnect – After Hours 24: Sami Helin, Coveo
https://youtu.be/AGCH5xWnGTY eConnect After Hours 24: Sami Helin, Coveo Kris Oldland, Editor-in-Chief, Copperberg takes time out at the end of a...
Disruption In The Field Service Sector, With Workforce Shortage At Its Heart
A Maelstrom of Disruption for the Field Service Sector, With a Workforce Shortage Crisis at its Heart We are arguably...
Will A Generative AI Revolution Deliver Genuine Field Service Excellence?
The Generative AI Revolution in Field Service In this series of articles that are serialised from an exclusive new Field...
eConnect After Hours 24: Vincent Van Hellemondt, Valtech
https://youtu.be/Tine6ygmGLI eConnect After Hours 24: Vincent van Hellemondt, Valtech Kris Oldland, Editor-in-Chief, Copperberg takes time out at the end of...
Keysight and University of Malaga Integrating Artificial Intelligence into 6G
As AI in field service becomes increasingly important and vast amounts of data drive our industry, this collaboration could yield...
GenAI dawns new era in Industry 4.0, says GlobalData
As the transformation towards Industry 4.0 reaches its peak, generative AI (genAI) is looking to redefine operational processes across diverse...
Where is the Return on Investment when it comes to remote service strategies?
https://youtu.be/Z4EpqA4WPdQAt the December 2023 Copperrberg Service Academy, Izzy Sanchez Jr, Director of Service and Support Systems, Konica Minolta, North America,...
The technology stack underpinning Konica Minolta’s remote service strategy
https://youtu.be/qKxFsr83Q80 The technology stack underpinning Konica Minolta's remote service strategy At the December 2023 Copperrberg Service Academy, Izzy Sanchez Jr,...
Do remote service strategies need to be different depending on the industry vertical they are being deployed into?
https://youtu.be/NArapuCbDYs Do remote service strategies need to be different depending on the industry vertical they are being deployed into? At...
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