Digital Transformation

The last two years were extremely difficult for the service industry—and not just because of the pandemic. While COVID-19 played...

We have undoubtedly seen an increase in digital transformation projects and service organisations investing heavily in new technologies. How crucial...

Digital, meet service. Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Dr....

It is almost impossible to hold any business conversation for too long before the words digitalisation, or digital transformation are uttered....

The granularity of asset data Kris Oldland, Editor-in-Chief, Field Service News is joined by Amit Jain, Chief Product Officer, ServiceMax...

Post Script: A few questions for reflection on how IoT could improve your service operations In this series, we have...

Can asset data help us become more sustainable? Kris Oldland, Editor-in-Chief, Field Service News is joined by Amit Jain, Chief...

Is the sharing of asset data correlated with servitization? Kris Oldland, Editor-in-Chief, Field Service News is joined by Amit Jain,...

One of the outcomes of the over-arching trend of outcome-based service becoming a key revenue strategy is that field service has...

Joining the dots of service excellence with asset data Kris Oldland, Editor-in-Chief, Field Service News is joined by Amit Jain,...