Digital Transformation

Prioritizing digital transformation projects The world changed in 2020 beyond all recognition. The pandemic brought with it the most significant...

What are the most significant ways in which customer expectations are changing? In a changing world of operations and technology,...

Why Konica Minolta decided to turn AIRe Link into a commercially available tool Konica Minolta's Ged Cranny, Zdenek Vrbka and...

The pandemic answered a lot of questions in terms of technology in our industry In a changing world of operations...

What are the key criteria for a remote service engineer? Konica Minolta's Ged Cranny, Zdenek Vrbka and Laszlo Szilas-Neff join...

The most significant change to service process in the last 18 months In a changing world of operations and technology,...

The fundamental principles that must be applied to driving remote service adoption Konica Minolta's Ged Cranny, Zdenek Vrbka and Laszlo...

Will remote-first as a default become the prevalent means of delivering service? Konica Minolta's Ged Cranny, Zdenek Vrbka and Laszlo...

Often when we talk about data, the conversation can become centred around the value of establishing a ‘360-degree view’ of the...

Why the adoption of remote service began long before the pandemic for Konica Minolta Konica Minolta's Ged Cranny, Zdenek Vrbka...