Digital Transformation

In this excerpt from the full-length, hour-long discussion the group discuss the importance of ensuring you have a firm alignment...

Kris Oldland, Marc Tatarsky and Steve Mason discus how Peter Drucker's famous Outside-In approach is an excellent tool for customer...

Paolo Bergamo, CEO, OverIT discusses why Italy could be ready to shine as a technology hub across Europe and beyond.

OverIT Next-Gen FSM Platform 2022 Wave Two unleashes its full potential, not only delivering an extensive list of features, expanding...

Kris Oldland, Marc Tatarsky and Steve Mason discuss how we should approach the sometimes sensitive issue of needing to educate...

Ecosystem to Deliver Services In todays connected word, people expect to engage and be engaged by organisations in new ways,...

Kris Oldland, Marc Tatarsky and Steve Mason discuss how customer success sits on a spectrum that also includes outcome-based services...

We no longer need to move data from one system to another. How? The #FSN20 is Field Service News' annual...

Does Servitization Vary from Country to Country Depending on Cultural Differences Service and servitization varies from country to country. Is...

Kris Oldland, Marc Tatarsky and Steve Mason discuss the challenges around defining customer success in a horizontal field such as...