Digital Transformation
Content that is about digital transformation in the field service industry
3 Service Industry Challenges That are More Common Than you Think
Here’s how top service leaders are solving them
ServiceMax Adds New Mobile, Communication, and Data Capture Capabilities to Flagship Field Service Management Platform
Core 22 R3 release includes updates to ServiceBoard, Zinc, Go, and DataGuide to help customers capitalize on greater value driven...
Field Service Teams using AR-Based Visual Support are Disturbed Less While on Holiday. But How?
Learn more about AR-Based Visual Support tools like AIRe Link. How they improve field service knowledge sharing and best of...
What First Time Fix Rate Can’t Tell You About Service Performance
First time fix (FTF) is a standard KPI among service teams, but relying on FTF alone creates blindspots for service...
How Do We Prioritise Digital Transformation in Field Service Operations?
Dan Snowden and Max Dinser of HSO discuss how do we prioritise the next digital transformation projects in field service...
Is Transparency the Key Factor in Establishing Genuine Partnership-Based Relationships?
Is Transparency the Key Factor in Establishing Genuine Partnership-Based Relationships? In October 2021, Field Service News hosted the inaugural European...
Why Your Business Needs a Service Intelligence Platform
Discover what a service intelligence platform is, how it works, and how it can help improve efficiency and customer experience...
Why Digital Transformation Is Continuous Improvement Methodology
Chris Craggs, CEO of MCFT, discusses digital transformation and outlines how the solution his company developed is based both on...
Professional Service Teams are Switching from WhatsApp to AR-Based Visual Support Tools! But why?
Find out why professional service teams are opting to use AR-Based Visual Support Tools and what potential risks there are...
How to Improve Performance Measurement in Field Service with Service Intelligence
Field service and its workforce are evolving—and at a rapid pace. Today, it’s more important than ever to understand if...
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