Digital Transformation
Content that is about digital transformation in the field service industry
Is sustainability a challenge field service companies can share with solution partners?
We hear from Justin Konopaske, Director of Industry Solutions, about how field service companies can turn to their solution providers,...
Expert AMA: Digital Transformation Should Be About Innovation Not Replication
HSO's Kevin Brown Explains Why Digital Transformation Should Be Focused On Innovation Rather Than Merely Replicating Old Processes That May...
The tools required for sustainability already exist in field service
Justin Konopaske, Director of Industry Solutions, and Alex Brenner, Managing Director & Partner at Boston Consulting Group, discusses how the...
OverIT Next-Gen FSM Platform 2023 Wave One
OverIT announced the first release of the year. The Next-Gen FSM Platform 2023 Wave One accommodates customers’ needs helping them...
Is there a growing appetite to deliver higher standards of customer service?
Dan Oldridge, Salesforce reflects on if as a sector field service we need to getting better at knowing our customers...
Expert AMA: Poor change management will stifle digital transformation?
HSO's Kevin Brown Outlines The Importance Of Good Change Management Within Digital Transformation Success. Great Insight From A Genuine Subject...
The data in remote service offers powerful transparency
Izzy Sanchez, Konica Minolta, USA, discusses how the data in remote service offers powerful transparency.
Do we need to know our customers better?
Dan Oldridge, Salesforce reflects on if as a sector field service we need to getting better at knowing our customers...
Expert AMA: Where your digital transformation starts is key
HSO's Kevin Brown Explains Why Understanding Your Starting Point And Mapping Out Clear Iterative Progression Is Key To Ensuring Digital...
Data brings transparency which brings alignment across the value chain
Justin Konopaske, Director of Industry Solutions, and Alex Brenner, Managing Director & Partner at Boston Consulting Group, discuss the importance...
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