Can we centralize decentralization?
There are benefits and challenges to both the centralized and decentralized approaches to field service delivery…
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However, with the modern tools available to field service organizations, particularly as we see the emergence of next-generation field service management software, it is becoming increasingly possible to combine the two seemingly disparate approaches.
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In essence, is it now possible to decentralize a centralized approach to field service delivery?
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Having co-authored a paper together exploring this topic, Kris Oldland, Editor-in-Chief, Field Service News, and Martin Knook, CEO, Gomocha, now dig deeper into the concept, exploring both the strengths and weaknesses of each model and how they can be aligned.
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In this excerpt from what was a great, in-depth discussion, the two assess whether it is indeed possible, given the modern tools now available to field service companies, to be able to bring together the benefits of both a centralized and decentralized approach to field service delivery.
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Continue your learning:
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- READ: The White Paper “Centralizing Decentralization”
- CONNECT: With Martin Knook, CEO, Gomocha
- DISCOVER: How Gomocha can support your field service operation
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- ACCESS: Over 65 resources on Digitalisation in Field Service (requires FSN PRO)
- STUDY: Take the course Farsighted Decisions by Author Steven Johnson (requires FSN PRO)Â
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