Kris Oldland, Editor-in-Chief, Field Service News talks to Alessandro Borzacchi, Rail Cargo Italia about how they embraced remote service delivery

We have built the foundations for connected field service, now we must begin to actually use it

So far in this series of features analysing the findings of an exclusive Field Service News Research project run in...

In this, the last article in this series analysing the findings of an exclusive research project run in partnership with Salesforce on...

One of the key outcomes of the pandemic on the field service sector was the rapid adoption of remote service...

One of the undeniable impacts of the COVID19 pandemic has been the shift towards far more widespread use of remote...

Interview: Digitalisation, Servitization, and Service Marketing. Ft. Dr. Chris Raddats (2021) https://player.vimeo.com/video/557551017 Add to Your Personal Library (0) Click Category...

Beyond the Data: Benchmarking the New Normal from Year Zero Add to Your Personal Library (0) Click Category to Bookmark...

Part One of a detailed video debrief on the Field Service News Research study Customer-Centricity, Technology and the New Normal...

Part two of a detailed video debrief on the Field Service News Research study Customer-Centricity, Technology and the New Normal...