Are the dynamics of customer-centricity set to change or are they the foundations of the new normal?

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Seeking the Balance Between the Old and New Worlds of Field Service Operations After the Pandemic

Are the dynamics of customer-centricity set to change or are they the foundations of the new normal?

January 18, 2021

Exclusive reporting on a key FSN Research study...

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The Essential Guide to the Blended Workforce (2021)

January 16, 2021

The Essential Guide to the Blended Workforce (2021) Add to Your Personal Library (0) Click Category to Bookmark Public Category...

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Research Report: Benchmarking Workforce Management Amongst Service-Centric Companies (2021)

Research Debrief: Benchmarking Workforce Management Amongst Service-Centric Companies (2021)

January 16, 2021

Kris Oldland and Mark Belenky digest the findings of a Field Service News Research study into workforce management challenges amongst...

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Research Report: Benchmarking Workforce Management Amongst Service-Centric Companies (2021)

January 16, 2021

Research Report: Benchmarking Workforce Management Amongst Service-Centric Companies (2021) Add to Your Personal Library (0) Click Category to Bookmark Public...

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Interview: When the Blended Workforce Model is Right for Field Service. Ft. Adam Gordon, Ericsson (2020)

Documentary: The Blended Workforce and the New Normal of Field Service (2021)

January 16, 2021

An exclusive documentary produced by Field Service News that outlines the challenges and benefits of the blended workforce

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Interview: Understanding Remote Service and its Impact on Field Service. Ft. Evans Manolis and Gary York, Help Lightning (2021)

January 15, 2021

Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Gary York and Evans...

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Interview: How to Achieve Effective Adoption of Remote Service & Augmented Reality. Ft. Clay Barker, Revolution Retail Systems (2021)

January 15, 2021

Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium Clay Barker to discuss adoption...

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Interview: Evolution of an Entire Industry Through the Use of Remote Service Technology. Ft. Alessandro Borzacchi (2021)

Interview: Cool or Tool? What You Should Look for When Selecting a Head-Worn Computer. Ft. Chris Parkinson, RealWear (2021)

January 15, 2021

Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Chris Parkinson, Realware to...

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Research Debrief: Hilbrand Rustema, Noventum, on Best-in-Class Adoption of Remote Service (2021)

January 15, 2021

Kris Oldland, Editor-in-Chief, Field Service News is joined by Hilbrand Rustema of Noventum to discuss the findings of research into...

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Interview: The Move to Servitization: Ft. Dr Christian Kowalkowski (2021)

January 15, 2021

Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Dr. Christian Kowolkowski to...

Kris Oldland

Are the dynamics of customer-centricity set to change or are they the foundations of the new normal?

The Essential Guide to the Blended Workforce (2021)

Research Debrief: Benchmarking Workforce Management Amongst Service-Centric Companies (2021)

Research Report: Benchmarking Workforce Management Amongst Service-Centric Companies (2021)

Documentary: The Blended Workforce and the New Normal of Field Service (2021)

Interview: Understanding Remote Service and its Impact on Field Service. Ft. Evans Manolis and Gary York, Help Lightning (2021)

Interview: How to Achieve Effective Adoption of Remote Service & Augmented Reality. Ft. Clay Barker, Revolution Retail Systems (2021)

Interview: Cool or Tool? What You Should Look for When Selecting a Head-Worn Computer. Ft. Chris Parkinson, RealWear (2021)

Research Debrief: Hilbrand Rustema, Noventum, on Best-in-Class Adoption of Remote Service (2021)

Interview: The Move to Servitization: Ft. Dr Christian Kowalkowski (2021)

Stay Connected

From Data Overload to Actionable Intelligence: Making CRM Work for the Modern Enterprise

Spare Parts After Hours 24: Thibaut Van den Berghe, Katoen Natie

Where is the Return on Investment when it comes to remote service strategies?

Field Service Forum After Hours 24: Aymen Gatri, Aftermarket and Service Expert

Topcon Positioning Has Announced Its MC-Max Machine Control Solution.

Beyond the Data: Benchmarking the New Normal from Year Zero

Research Debrief: Customer-Centricity, Technology and the New Normal of the Field Service Sector – part two (2021)

Interview: The Pandemic has accelerated digital adoption – what’s next for service businesses? Ft. Martin Summerhayes (2021)

From Data Overload to Actionable Intelligence: Making CRM Work for the Modern Enterprise

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From Data Overload to Actionable Intelligence: Making CRM Work for the Modern Enterprise

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Fireside Chat: Doing More With Less – Building Service Excellence In A Remote Reality – Lars Möller, Managing Director, Agricon Equipment

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