AI-Powered CRM: The Journey Customers Actually Want
October 8, 2025
https://youtu.be/WVXBheAIWUE The common threads that have been successful in remote service have followed At the December 2023 Copperrberg Service Academy,...
Defending the additional costs of rugged devices https://youtu.be/XK1jCZrYkuA Defending the additional costs of rugged devices Kris Oldland, Editor-in-Chief of Field...
https://youtu.be/9XoPMT-ng9U Why are so many companies still waiting to take their first steps into digital transformation? At the 2023 Copperberg...
https://youtu.be/o4cRK9-7n7c Seven Deadly Sins of Field Service Management: #5 Not being data-driven At the December 2023 Copperrberg Service Academy, Ron...
Kris Oldland, Editor-in-Chief, gives his honest thoughts on the Durabook S15 rugged laptop in this hands-on review....
https://youtu.be/Pcz9VGFOuRk The role of technology partners in change management At the 2023 Copperberg Power of 50 Aftermarket meeting in Copenhagen,...
https://youtu.be/EkIwEKFBmk0 Are we actually defining the profile of our service engineers? As we continue to face an aging workforce crisis...
https://youtu.be/rv1a9ENGdC0 Do we need different strategies for remote service when working with third-party field workforces? At the December 2023 Copperrberg...
https://youtu.be/y4P-JGXjh8I Seven Deadly Sins of Field Service Management: #4 Not respecting boundaries At the December 2023 Copperrberg Service Academy, Ron...
https://youtu.be/LuC2CJ9GcBc The disconnect that is damaging digital transformation in field service At the 2023 Copperberg Power of 50 Aftermarket meeting...