Airedale Group’s own service division Airedale Technical Care has just gone live with Aeromark’s service management platform, fully optimising the way in which it manages its maintenance service to customers.
The new system will enable Airedale to improve responsiveness and track service levels, providing consistent, real-time information to customers. It is also anticipated to increase first-time fix rates and reduce disruption by ensuring engineers with the right skills and parts attend calls. Aeromark’s platform will help transform the way Airedale’s service engineers operate and provide more productive and efficient planned and reactive maintenance services, with reduced carbon emissions.
Following a robust acquisition strategy over the last decade, Airedale now has over 300 specialist engineers operating nationwide. Managing the UK’s largest team of engineers specialising in the hospitality sector required a digital transformation.
Following an in-depth evaluation of the various incumbent CAFM and service management applications used within its Group, and a wide-ranging review of the applications available in the marketplace, Airedale chose to partner with Aeromark because of the breadth of function, sector knowledge and configurability offered by the platform.
Charlotte Bywell, UK Managing Director at the Airedale Group says: “The starting point was building not only trust in the platform’s capabilities but also in the people who were vital in delivering it. The process of implementation was equally about our own capabilities, with everybody geared to maximise the efficiency of the onboarding process with open communication at every tier from board level to project management.”
Airedale needed a fully functional, reliable platform for compliance and resource optimisation, to provide shared services where needed, and the ability to control cross-charging and commercial reporting for Airedale Technical Care. Aeromark’s platform provides a solution that allows cross-company fluidity, removing multiple touchpoints throughout all processes, ensuring the company can offer exemplary service for clients for years to come.
Charlotte Bywell continues: “It is safe to say, we have successfully gone live after a great joint project, accompanied by in-depth support and communication from both teams. The initial results are very promising and have delivered beyond the agreed specification. Not just from the core service management functions of asset management; planned and reactive task scheduling; robust mobile applications; parts ordering and stock management, but also some of the more complicated processes around intercompany invoicing and cost apportionment for shared services.”
Roger Marks, managing director of Aeromark says the platform is answering many of the issues currently facing the service management industry: “Our platform tackles the skills and talent gap by designing out many of the functions traditionally undertaken manually. Additionally, the platform is helping Airedale’s customers reduce their carbon footprint by maximising efficiencies in all areas of service delivery, including reducing the need for repeat callouts.
“Aeromark’s system allows complete visibility of all aspects of each of Airedale’s customers’ assets that were previously unrecorded or unavailable. It also increases safety for the engineer and the safety of equipment, allows visibility of parts and their availability, and optimises the process at every stage in service delivery. It simply, enables engineers to work smarter than ever before.”
Whilst it is early days, the results show that the new platform is going to be transformational for the company. Airedale and Aeromark have worked together closely to reach this stage of implementation and as technical innovations are introduced, the platform will develop to meet Airedale’s business needs into the future.
