Having explored Gartner's four service scenarios we now look at how these can align in a customer-centric service model

Ben Baum, Durabook, discusses the importance of genuine third party testing to ensure devices are up to the rigours of ...

FAST LEAN SMART UK welcomed The German Ambassador, Miguel Berger for a visit to its Northern Office at Sci-Tech Daresbury.

In the first feature from a recent FSN Research paper, published in partnership with HSO, we look at the role ...

Martin McLean reflects on whether it is possible to train remote technicians to solve customer issues as effectively as those ...

OTRS Group survey finds connecting with customers on the channels they prefer poses biggest challenge for customer experience. Improving the ...

Ben Baum, Durabook, discusses the meanings of some of the often confusing technical specifications of rugged devices.

Service Intelligence is the future of field service and it’s the best way organizations can make laser-focused business decisions.

Kris Oldland and Rajat Kakar discuss how it is the effortlessness of the user that defines true technological leaps forward.

Global manufacturer of industrial and agricultural equipment uses Syncron Price to optimize parts pricing and increase customer satisfaction.