How can Service Orgs Succeed in a Time of Inflation, Labor Shortages, and a Workforce Skills Gap?
Aquant’s 2023 Service Intelligence Benchmark Report analyzed how factors like inflation, a labor shortage, and a knowledge gap are impacting ...
Skills shortage and recession fears put a halt on digital projects
New research from Studio Graphene has revealed that more than half of UK business leaders believe their companies’ digital platforms ...
The alignment of servitization and outcome-based services
In this feature from a recent FSN Research paper, published in partnership with HSO, we dicuss the alignment of servitization ...
Optimal technology solutions in the telecommunications sector
To understand the issues impacting the telecommunications industry, we begin with an examination of key trends which make these outcome-based ...
Four Service Scenarios: #1 The Equipment-Centric Scenario
We discuss what an equipment-centric service scenario, one of four that Gartner outlines as dominant in field service, actually looks ...
Making sure your technicians have the right part, at the right place, at the right time, every time
Michael Israel, Head of Field Service Evangelism at Zuper, discusses how to make sure that your technicians have the right ...
ThinkTank Debrief: We Need Better Data in Field Service
ServiceNow's Kevin Herring tackles the critical question that came from the two-days discussions at the Field Service Symposium - do ...
ThinkTank Debrief: The New Skillsets of Smart Field Technicians
ServiceMax's Mark Wilding Outlines Discussions He Had At Field Service Symposium About The Changing Requirements We Need From Our Field ...
ThinkTank Debrief: The Urgent Danger of A Workforce Crisis
ServiceNow's Keving Herring Who Outlines Why The Big Issue The Field Service Sector Faces is All That There Is A ...
ThinkTank Debrief: The Urgent Need To Change Customer Mindsets
Great Insight From ServiceNow's Kevin Herring On How We Need To Work On Evolving Customer Mindsets As We Move Into ...
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