Benchmark Report: 2022 Service Intelligence Report
Aquant, has recently published the 2022 Service Intelligence Benchmark Report, now available at Field Service News, which offers an in-depth analysis of field service performance and customer satisfaction in a year of talent shortage, COVID service pivots, and shifting customer demands.
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In this comprehensive data report, Aquant analyzed how service organizations and their workforce measureD up against industry benchmarks. We also explored service performance from a customer perspective.Â
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Aquant analyzed more than six million service tickets to reveal:
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- A snapshot of the overall industry and how companies measure up against each other
- The reason why hitting your KPIs rarely equates to outstanding customer experiences
- The spiraling impact of a missed First Time Fix (FTF) event
- An increase in the workforce skills gap
- COVID-19’s impact on serviceÂ
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In the report, Aquant provides recommendations to:
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- Make immediate business improvements by looking at service in a comprehensive way
- Boost the customer experience in the short-term and long-term
- Upskill a team in the face of a talent shortage
- Succeed amid post-Covid service disruptions
Want to know more? This feature is an excerpt from a white paper published by Aquant. Please either log-in or subscribe for access.Â
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