When the world went into global lockdown as governments grappled with the Covid-19 pandemic, Field Service News hastily arranged an Emergency Symposium to bring together as many industry leaders as we could to try to bring some guidance to the global field service sector that we serve.

That session became the most-watched live stream in the history of our sector globally.

In the subsequent weeks Field Service News’ Editor-in-Chief, Kris Oldland conducted an ongoing series of interviews to help further identify emerging best practice in our sector as we adapted to the crisis. As the situation evolved so did the conversation and in the face of adversity we saw opportunities to improve as an industry as we looked forwards towards recovery.

This special report captures the key learnings from those sessions in one essential document for the field service sector…