Where is the Return on Investment when it comes to remote service strategies?

At the December 2023 Copperrberg Service Academy, Izzy Sanchez Jr, Director of Service and Support Systems, Konica Minolta, North America, shared how they were developing and adapting to a world of remote service, including outlining the approach they have taken, the tools they are using and how they are shifting to a remote-first approach across both their internal and third-party workforces.

In this final excerpt from that full discussion, the two turn their attention to the critical question – what is the end goal for Konica Minolta in adopting this approach? As Oldland asks, where is the R.O.I.? Is it a cost-reduction opportunity? Is it possible to monetize these services? Is the intention to secure greater market share? Sanchez outlines the key drivers for the approach.