At the December 2023 Copperrberg Service Academy, Ron Zielinski, Sr. Vice President, Global Customer Service, shared what he sees as the seven deadly sins that can hold field service leaders back from excelling in their roles in a great conversation with Kris Oldland, Editor-in-Chief, Field Service News…

In this excerpt from that full discussion, we look at the sixth of these seven deadly sins, ‘understanding good communication.’ Here Ron emphasizes how often not paying enough attention to how we communicate with our customers and colleagues can undermine excellent performance in other areas.