At the December 2023 Copperrberg Service Academy, Ron Zielinski, Sr. Vice President, Global Customer Service, shared what he sees as the seven deadly sins that can hold field service leaders back from excelling in their roles in a great conversation with Kris Oldland, Editor-in-Chief, Field Service News…

In this excerpt from that full discussion, we look at the third of these seven deadly sins, ‘not establishing accountability’. Ron explains how vital it is to establish a line of accountability for both those reporting to us and also for ourselves.