As we continue to face an aging workforce crisis within the global field service sector, many companies have turned to military veterans as a reliable pool of talented engineers…

This makes sense on a number of levels – in particular, veterans not only have the technical expertise but also have calm heads in the face of crisis, an essential ingredient for field service engineers.

Yet, at the same time, the transition from military service to the world of enterprise is not necessarily always an easy path to tread.

To help us understand better how we can integrate the strong pool of military veterans into our field engineering workforces, Kris Oldland, Editor-in-Chief, Field Service News, spoke with Capatin William Toti, the author of ‘From CO to CEO’.

Toti brought unparalleled insights into the discussion, which will be invaluable for any field service leader looking to recruit military veterans.

In this excerpt from that hour-long discussion, the two discuss whose responsibility it is to make sure the transition from military service to industry service is smooth. Is it the role of the company, the veteran, or a shared responsibility between the two?