When we consider that, as an industry, we are facing a global workforce shortage, tackling the gender disparity among field service workforces should really be at the top of the agenda…

Yet, despite there being at least some traction in a willingness to discuss this topic, there remains little actual impact. Ultimately, field service remains an incredibly male-dominated environment.

One woman who has not only stood as a shining beacon of how women can be truly successful within engineering careers but is also now actively working with companies to help overcome this issue and bring greater gender parity into the field service sector is Lauren Neil, author, ‘Valued at Work’.

To find out more about how we as an industry can improve, Kris Oldland, Editor-in-Chief of Field Service News, invited her to a conversation in our Digital Symposium – for what was an enlightening and engaging discussion that every field service leader should hear.

In this excerpt from the full-length, hour-long conversation, the two discuss why it is vital for senior leadership to have connections with their teams working on the front-line so they can see firsthand the challenges that they may face and establish a relationship between management and workers that is based on trust.