There are benefits and challenges to both the centralized and decentralized approaches to field service delivery…

However, with the modern tools available to field service organizations, particularly as we see the emergence of next-generation Field Service Management software it is becoming increasingly possible to marry the two seemingly disparate approaches.

In essence, is it now possible to decentralize a centralized approach to field service delivery? Having co-authored a paper together exploring this topic, Kris Oldland, Editor-in-Chief, Field Service News, and Martin Knook, CEO, Gomocha, now dig deeper into the concept exploring both the strengths and weaknesses of each model and how they can be aligned.

In this full-length, hour-long discussion the two discuss:

• The key benefits of centralization.
• The importance of autonomy in the field
• Why globalization and centralization are not the same
• Do remote tools empower decentralization
• The strategic importance of centralizing decentralization
• Can we centralize decentralization?

This exceptional discussion is packed full of insights from two key thinkers in our industry and is essential viewing for any field service leader.

The full-length, hour-long discussion is currently available on our forever-free subscription FSN FREE.

This is only made possible thanks to the fantastic support of our partner on this discussion Gomocha – so we would like to thank them for helping drive industry intelligence and excellence.