Servitization has been a major area of discussion within our industry for many years, but as we recover from the pandemic and enter the new normal, is servitization more important than ever?

Or did the massive disruption we saw across recent years expose the dangers of outcome-based service models?

Having published the initial findings of an FSN Research study based on responses from over 190 field service leaders to find out more, Kris Oldland Editor-in-Chief, Field Service News is now joined by HSO’s Dan Snowden, Johan van Rooyen and Michael Hammons for the second and concluding part of a debrief sessions that takes a deep dive into understanding what the trends revealed by the study data mean for our industry.

As they explore the data and each offer their insight based on their own direct industry discussions the group discuss:

• Is implementing servitization more complex than most field service organisations anticipate?
• Why do so few organisations seek help from specialists when it comes to servitization?
• The importance of co-creation in the development of servitized business models
• Establishing, developing and maintaining the levels of trust needed for servitization
• What does an effective sales approach for servitized solutions look like?
• Why service leaders inherently understand servitization better than their sales counterparts
• What technologies are viewed as essential amongst organisations with an active servitized element in their service portfolio?
• By aiming to develop a servitized offering do we also establish tools for more efficient break-fix offerings?

This exceptional discussion is packed full of insights from a panel of key thinkers in our industry and is essential viewing for any field service leader. The full length, hour-long discussion is currently available on our forever-free subscription FSN FREE.

This is only made possible thanks to the fantastic support of our partner on this discussion HSO – so we would like to thank them for helping drive industry intelligence and excellence.