Tim Burge, Director, Aquant discusses how Artificial Intelligence is revolutionising field service, highlighting in which areas AI can bring value and enhance day-to-day service operations…

Burge first maps out a common challenge with service triage that most service leaders will be familiar with and outlines how AI can help us to ensure that service excellence is delivered time and again, regardless of the experience level of the engineer, technician or contact centre agent.

Having put forward the case of where AI can bring continuity across all service calls, Burge then provides an overview of Aquant’s Service Intelligence tool in real-time.