The field service sector has been facing a looming ageing workforce crisis for a long time now. However, that issue has been further compounded by the pandemic which has seen a broader workforce shortage in most sectors…

It is an omnipresent issue across all regions and all vertical sectors – and frankly if we only ever carry on doing what we have always done then the situation will continue to get worse.

Two companies that saw this issue and acted ahead of the curve were White Goods manufacturer Whirlpool and field service recruitment specialists Concept Resourcing. Having identified the problems all of our sector faces they worked together to establish the Concept Academy – which has delivered some impressive results.

In this exclusive interview with David Hall, National Field Operations Manager, Whirlpool and Dan Sholl, Strategic Director, Concept Resourcing we hear how they approached overcoming perhaps the most pressing issue our industry faces in an honest and open interview. 

In this excerpt from that full length video we explore the concept of outcome-based recruitment which is essentially the service that Concept Resourcing has developed in partnership with Whirlpool and if this could be the solution to the workforce shortage in the field service sector.