Not all heroes wear capes and in every field service operation however there are genuine heroes – those on the front line keeping our customers assets up and running each and every day… 

Ultimately, field service would be nothing without our field workers. They are often working in isolation, reliant upon themselves to find the fix our customers so desperately need. They are often walking into stressful environments where your companies products have let the client down, and it is down to them to not only fix the problem but to build the relationship between your company and the client. 

Increasingly great engineers need far more than technical skills. They need to be good listeners and communicators, authoritative subject matter experts and have an eye for a revenue opportunities. They need to do all of this and still have deep technical knowledge. 

Some important qualities that we are seeking in the European Field Service Hero of the Year award include:

• Going above and beyond to help customers, colleagues and the company
• Scoring consistently in the top percentile of your company in terms of customer feedback
• Someone who is understand the importance of being part of a team
• Be comfortable making their own decisions when out in the field (and who gets those decisions right)
• Contributing to the broader knowledge base within the service organisation

These are just a handful of ideas to get you started so remember your nomination is not limited to or restricted to the list above.

All nominations for great leadership should be based on clear specific reasons why you think your nomination stands out as an example of excellent leadership within the field service sector. 

Please enter your nomination in the form below and use the button within the form to upload any necessary supporting material for your nomination. 

Submissions will close on the 29th July and the short-list will be announced mid August.