Former #FSN20 alumni and part of the this year’s #FSN20 selection committee, Martin Summerhayes ponders service’s evolution and plots where we are now and where we are headed…

Every aspect of service is going through change: from hardware and software; the way end-users consume services and the workforce, hindered by an ageing workforce, are all areas having an impact on the sector.

In this podcast, industry expert and long-term Field Service News collaborator Martin Summerhayes chats to Kris Oldland about the industry as it is today and predicts where it might be going.

#FSN20 is an annual celebration of excellence, innovation and leadership shaping the global field service sector. This content is proudly sponsored by Salesforce.